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Frequently Asked Questions

Yes, you certainly can. You can book airline, train, car, hotel, cruise and vacation packages all with one phone call to our office. You can make travel arrangements for someone other than yourself. We also can book and arrange cruise for any destination, world-wide.

We can give you up to date flight status information on any airline which posts this data in the computer. And we don’t have hold times!

Yes it is. Call our office and we will work with you to determine the best rail pass for your daughter. You can pay for the tickets and the passengers will have their tickets before they leave the U.S.

We have over 25 years travel experience here at Journey Travel and Tours. Sandy Mathews, Manager/Owner, has traveled extensively throughout Europe, Russia, Middle East, South Pacific and the Caribbean.

Most major airlines allow one carry-on suitcase or backpack and one briefcase or purse type item.

Most airlines allow one suitcase to weigh up to 50 lbs. If the bag is over 50 lbs. the airline will impose a charge to the passenger. If there is any question, please call us at 509-662-7775 or 877-335-1153 and we will tell you what the specifications are for you specific airline.

Yes, provided razors, scissors and other sharp objects are placed in the luggage to be checked in and not carried on.

No. Gate areas are considered sterile areas. That is to say, only passengers that have been screened at security check points are allowed at the gates. Parents either picking up or dropping off their unaccompanied minors may get a pass at the ticket counter to accompany their children to and from the gate area.

Most airports are requiring you to arrive 2 hours prior to the scheduled departure for domestic flights and up to 3 hours for international flights. If you have any questions, please give us a call and we will be happy to answer them.

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